Profile
Korakot Janteerasakul

Korakot Janteerasakul

PhD Researcher in International Relations and Political Science
Spoken languages
Thai, English

PhD Thesis
 

Title: Complaint Framing and Bureaucratic Responsiveness on Citizen-Reporting Platforms

Expected Completion Date: 2026

PhD Supervisor: James Hollway

Her dissertation examines why complaints about similar problems submitted through the same platform receive different responsiveness from frontline bureaucrats. It argues that how citizens frame their complaints can explain the variation in bureaucratic responsiveness. The dissertation analyses a large N-data of urban livelihood complaints and public officials’ responses on the widely-used citizen reporting platforms in Thailand (Traffy Fondue) and Japan (FixMyStreet Japan), using a mixed-methods approach. This research explores the evolving dynamics of state-citizen linkages via online reporting platforms, offering insights into bureaucratic decision-making and the incentives driving state actions from a citizen-agency oriented perspective. 
 

Profile
 

Korakot is a PhD researcher in the International Relations & Political Science Department. Her research interests lie in citizen-local government interactions, collaborative governance and citizen participatory platforms. With over seven years of experience as a Public Affairs practitioner, she has specialised in parliamentary capacity building and local participatory development programmes. Most recently, she worked as a Monitoring and Evaluation Officer at the National Democratic Institute (NDI) in Thailand. Korakot holds a Master of Public Administration (MPA) from Cornell University.
 

Areas of expertise
 

  • Civic Participation
  • Bureaucratic Accountability 
  • Impact Monitoring and Evaluation
  • Public Administration
     

RESEARCH INTERESTS
 

  • Political Accountability
  • Civic Technology for Enhancing Access to Information and Political Participation
     

OTHER WORK EXPERIENCES
 

  • Teaching Assistant, International Relations & Political Science Department (2024-2025)
  • Monitoring and Evaluation Officer, National Democratic Institute (NDI) Thailand (2020-2022)
  • Co-Founder, Career Impact Social Enterprise (2018-2020)
  • Parliamentary Human Resources Officer, Parliament of Thailand (2015-2019)
     

AFILIATIONS
 

  • Global Shapers
  • World Economic Forum